Leadership and Support

YOUR OFFICE TEAM

PAM HEIBERG

Branch Manager | CalRE# 01870907

Your Success Is My Mission

Join CB Arcadia — Where Your Real Estate Career Thrives

Pam leads CB Arcadia with a single focus: helping productive agents grow faster, earn more, and simplify their workload.

When you join CB Arcadia, you gain a leader who is fully invested in your success. Pam Heiberg is known for her ability to help productive agents grow through intentional coaching, hands‑on support, and strategic guidance rooted in real‑world experience. With a leadership style built on responsiveness, clarity, and collaboration, Pam helps agents sharpen their skills, simplify their systems, and elevate their marketing and listing strategies. Her design expertise allows agents to win more listings with stronger presentation, while her business planning and negotiation guidance help them navigate complex transactions with confidence. Pam leads with the belief that your goals are her mission, and she shows up every day to help you push your business forward. If you want to work in an office where your leadership is present, engaged, and committed to helping you succeed, Arcadia is where you belong.Pam has built a culture where high‑integrity, growth‑minded agents thrive—and where support is not just “available,” but proactive and personalized.

If you want a manager who shows up for you, champions your goals, and ensures you always have a plan…
Arcadia is the office to be in.

Call her TODAY!

ARCADIA OFFICE SUPPORT TEAM - Your Built‑In Leverage and Competitive Advantage

James Pavon

Regional Support Specialist

James provides the kind of behind‑the‑scenes support that frees agents to focus on income‑producing activities.

He is the kind of support every productive agent wishes they had. He creates polished CMAs, assembles listing presentations, and provides beautifully designed marketing materials that elevate your brand instantly. Whether he’s preparing property flyers, supporting your social media efforts, or helping you navigate licensing and administrative processes, James streamlines your workload so you can stay focused on income‑producing activities. His support ensures your listings stand out, your materials look professional, and your time is spent on what matters most—serving clients and growing your business.

With James in your corner, your listings look better, your workflow moves faster, and your brand elevates instantly.

Stephany Muratalla

Regional Support Specialist

Stephany delivers high-quality marketing and administrative support so agents don’t lose hours to busywork.

She provides the kind of everyday support that keeps your business running smoothly and professionally. She handles everything from CMA preparation to custom marketing designs, giving agents the tools they need to present strong, compelling materials to clients. Stephany offers hands‑on assistance with social media and branding, helping agents maintain consistency across platforms. Whether you're a high‑volume producer or newer to the business, Stephany ensures you always look prepared, polished, and competitive in your market.

Emily Kranz

Transaction Coordinator

Emily handles the details so you can handle the clients.

Emily is your contract‑to‑close command center. She manages deadlines, compliance requirements, documentation, and communication with all parties involved in a transaction. With Emily overseeing the details, agents can focus on building relationships, generating new business, and negotiating effectively—knowing that their files are organized, compliant, and progressing on schedule. Her reliability and attention to detail remove the stress from the transaction process, creating a smooth experience for both agents and clients.

With Emily managing the backend, your deals stay organized, compliant, and on track—allowing you to focus on generating and converting business.

Maria Olaya

Field Marketing Specialist

Maria delivers one‑on‑one marketing strategy that helps agents stand out and scale sustainably.

She brings strategy, creativity, and high‑impact marketing support directly to agents through personalized consultations and hands‑on training. She provides guidance on branding, social media presence, and market positioning, helping agents develop a strong professional identity and stand out in competitive environments. Maria also assists with listing marketing strategies and promotional initiatives that amplify agent visibility. Her passion for celebrating agent achievements and supporting their growth makes her a trusted partner in every stage of an agent’s business.

TEDDY H.

Treat Negotiation Specialist

Teddy may be only 5 pounds, but he brings big energy to the office. As our official Treat Negotiation Specialist, he excels in securing snacks, boosting morale, and greeting visitors with enthusiastic tail wags. His expertise includes strategic begging, professional sniff‑based evaluations, and maintaining peak levels of office cuteness.

OUR OFFICE CULTURE

At Coldwell Banker Realty Arcadia, we pride ourselves on creating an environment where agents feel supported, valued, and inspired to grow. Our office culture is built around collaboration, creativity, and a true sense of belonging. We believe in recognizing achievements, celebrating milestones, and fostering authentic relationships—whether through in‑office networking events, our annual Summer BBQ, Blood Drives, Homes for Dogs adoption events, or community‑focused initiatives that bring people together.

Beyond the celebrations, what truly sets our culture apart is the deep commitment to each agent’s success. This is an office where productive agents thrive because they are surrounded by leadership that shows up, a support team that removes friction, and peers who cheer each other on. Whether you're a seasoned professional or on the rise, CB Arcadia is a place where your growth is supported, your wins matter, and your contributions make a difference.